Support

If something is broken

These four details are almost always enough:

• Which browser and system you are on, with versions.
• Which file format it was, and what created it, if you know.
• What you expected to happen, and what happened instead.
• The exact text of any message that appeared.

Do not send us the file

A file carrying metadata is precisely what this tool exists to keep off the wire. Do not attach it.

If the problem only happens with one particular file, make a similar one to test with — any photo from the same camera, an empty document saved by the same program — and send that instead.

What we cannot see

There is no server. No record of your visit exists, no copy of your file, no telemetry to consult: when something fails, we cannot look at it from here.

That is not a limitation of the support, it is the product. Which is why what you describe is all there is to work from.

About the native app

The Mac app is in development and cannot be downloaded yet. The same address works for anything about it.